Practice Operations
Downtime & Outage Response Plan
What each person does in the first hour when systems are unavailable.
Outages are survivable when roles are assigned in advance. This plan covers the decision to go to downtime procedures, who declares it, paper fallbacks for scheduling and documentation, how the practice communicates with patients and staff, and the sequence for returning to normal operations once systems are restored.
CareScope Membership
Deeper analysis, and the documents to act on it.
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