CareScope Perch/Communications
Klara
by Klara
A patient communication product consolidating texting, phone messages, and staff conversations into a single thread per patient.
Practice size fit: Solo, Small (2–10 providers), Midsize (11+ providers)
Implementation: Low to moderate
Pricing model: Per-location monthly subscription
Published pricing: Not publicly available
Last reviewed September 1, 2026
CareScope's take
Klara solves a problem every practice recognizes: the same patient question arriving three ways and being answered twice. Consolidating messages into one thread reduces duplicated work and gives staff a record of what was said. The gains are real only if the whole team stops using side channels, which is a management decision more than a software one. Confirm how long message content is retained and how it relates to the record, because staff will inevitably put clinical detail in a text.
Why we like it
- Consolidates patient messages into one place
- Reduces repeated phone tag
- Shared visibility across staff
Where it falls short
- Benefits collapse if staff keep using side channels
- Retention and record-keeping rules need deliberate configuration
- Integration depth varies by record system
Best for
- Practices overwhelmed by phone volume
- Teams sharing patient follow-up work
Consider something else if
- Practices with strict no-texting policies
- Teams unwilling to standardize communication